Paper jams feature highly in the list of things that annoy us most about printers and photocopiers, particularly if they keep happening! If paper keeps getting stuck in your printer or photocopier, read on for some useful tips on how to prevent paper jams – it might be something really simple that you’re just not aware of.
Many paper jams arise because of paper quality or the way the paper has been loaded into the paper tray.
Paper quality
Before it even gets into the machine it’s important to consider where your paper stock is kept. If your stores are kept in an environment that is unheated, damp can sometimes be a problem. Not enough of an issue that you would notice it, but an issue that could potentially see your paper stocks absorbing small amounts of moisture from the air which will mean that there may be a tendency for sheets to stick together instead of separating easily to be drawn into your printer or photocopier. ?
Keeping your paper in a dry environment at normal room temperature should prevent paper jams due to paper quality.
Paper loading
If your paper is in tip top condition, there are a number of things to look out for when you load the paper in to the paper tray of your printer or photocopier that will prevent paper jams.
When you’ve done that, knock the ream on a flat surface on the short edge and the long edge to realign the sheets together before putting it into the paper tray.
?Once the paper is in the paper tray there are two things to look out for.
Make sure that there aren’t any corners that have been caught and folded over as you put the ream into the paper tray.
Modern machines are very sensitive and even a couple of dog-eared corners on the bottom sheets will affect the height and levels of the top sheets and cause you problems. We liken this to the Princess and the Pea!
Then make sure the paper guides are snug against the paper to prevent the paper from getting even slightly out of position before being drawn into the printer.
What to do when you get a paper jam when printing or copying
If you are unlucky enough to experience a paper jam there is one essential thing to do FIRST, before you pull out the paper trays in frustration.
Open the side door to see if the paper has got stuck in the feeder rollers. If it has, remove it from here first.
If you go for the paper trays first, if the jam is on the feeder rollers you risk tearing the stuck paper as you pull out the paper tray which makes the issue harder to fix. It’s much easier just to take it out from the side in one piece.
Persistent paper jam notifications
If you get a “paper jam” notification on the control panel of your printer which persists after you have removed paper or checked all the obvious places, it’s worth rebooting your machine to see if this clears the error. Don’t forget, just like computers (because that’s really what photocopier processors are) they need to be powered down properly, not just switched on and off at the power socket.
If the paper jam error still hasn’t cleared you’ll need engineer assistance. Our engineers are often able to talk you through what to do over the phone to get you back up and running as fast as possible, but if not they will be on-site promptly.
